Shipping:
We offer USPS Ground Advantage for Domestic orders & International Shipping to select countries.
International customers are responsible for paying customs and duties fees as set by their destination country.
We do our best to process orders as soon as the next business day. However during the holidays or promotional periods when there’s higher order volume, we may experience delays in processing your order. Once processed, orders placed with standard shipping generally take 7-10 business days to arrive to the customer.
Final Sale items cannot be returned or exchanged. Final Sale items include: items tagged final sale on our website.
Returns & Exchanges:
We accept returns and exchanges for up to 14 days after the item(s) have been received by the customer with a $9 restocking fee. Note that any item(s) marked as Final Sale are not eligible for returns, exchanges or store credit. Any item(s) eligible for returns or exchange must be unworn, in the original packaging, with the dust bag. We recommend trying on shoes indoors or on a clean surface. Any items that are clearly worn will not be accepted and a refund will not be issued. We will then process a full refund, excluding any discounts, shipping and route package protection charges. Please allow 5-10 business days for the funds to be credited back to the original form of payment.
Follow the steps in this link to start your RETURN/EXCHANGE . For further assistance please contact us at SERVICE@SHOPNEWREPUBLIC.COM.
