Client Service

Men’s US 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 14 15
Women’s US 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 12.5 13 13.5 14 14.5 15.5 16.5
EU 2.5 3 3.5 4 4.5 5 5.5 6 6.5 7 7.5 8 8.5 9 9.5 10 10.5 11 11.5 12 13 14
UK 36.5 37 37.5 38 38.5 39 39.5 40 40.5 41 41.5 42 42.5 43 43.5 44 44.5 45 45.5 46 47 48

  • OUR SHOES GENERALLY FIT TRUE TO SIZE REGARDLESS OF STYLE. HOWEVER, IF YOU NEED HELP DETERMINING THE RIGHT FIT OR HAVE QUESTIONS, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY CHATTING ONLINE (MONDAY-FRIDAY, 9AM-4PM PST) BY CLICKING ON THE CHAT BUTTON ON OUR WEBSITE, OR BY EMAILING SERVICE@SHOPNEWREPUBLIC.COM.

  • FOR ALL STYLES, WE OFFER HALF SIZES FROM SIZE 7 TO 12 AND WHOLE SIZES FROM SIZE 12 TO 15. IF THE SIZE YOU RECEIVED DOESN’T FIT, PLEASE CONTACT CUSTOMER SERVICE TO START A RETURN/EXCHANGE. YOU CAN RETURN/EXCHANGE THEM WITHIN 14 DAYS OF RECEIPT OF YOUR ORDER.

  • IF WE DON’T HAVE YOUR STYLE AND/OR SIZE IN STOCK, YOU CAN PROVIDE YOUR EMAIL ON THE PRODUCT PAGE TO BE NOTIFIED WHEN IT’S RESTOCKED. WE DO OUR BEST TO REPLENISH OUR INVENTORY QUICKLY. YOU CAN SIGN UP ON THE PRODUCT PAGE TO RECEIVE OUR EMAIL UPDATES AND BE THE FIRST TO KNOW WHEN WE RELEASE NEW PRODUCT OR RESTOCK THE STYLE IN THE SIZE YOU WANT.

    YOU CAN ALSO CONTACT OUR CUSTOMER SERVICE TEAM BY CHATTING ONLINE (MONDAY-FRIDAY, 9AM-4PM PST) BY CLICKING ON THE CHAT BUTTON ON OUR WEBSITE, OR BY EMAILING SERVICE@SHOPNEWREPUBLIC.COM.