Refund policy

Last updated: October 2026

We accept returns and exchanges on eligible items within 14 days of delivery. A $9.00 restocking fee will be deducted from eligible returns and exchanges.

Eligibility

Returned items must be unworn, unused, and in their original packaging, including any original tags, shoe boxes, dust bags, and accessories. Shoes must be tried on indoors on a clean surface only. Items that show signs of wear, use, damage, or missing original packaging will not be accepted, and a refund will not be issued.

Final Sale Items

The following items are final sale and are not eligible for returns, exchanges, refunds, or store credit, except where required by law or if the item arrives damaged, defective, or incorrect:

• Items marked as final sale on our website
• Beauty, skincare, and fragrance items

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery so we can review and resolve the issue.

Refunds

Approved refunds are issued to the original form of payment, less the restocking fee and any non-refundable charges. Please allow 5–10 business days for the refund to appear after it has been processed.

Original shipping charges, discounts, and Route package protection charges are non-refundable, unless the return is due to an error on our part.

How to Start a Return or Exchange

Email service@shopnewrepublic.com with your order number and the item you would like to return or exchange.