Shipping policy

Once your order is processed and on its way, you'll receive an email with shipping and tracking details. If you have any questions about your order's status, contact our customer service team at service@shopnewrepublic.com.

Shipping Groups & Rates (US)

Our products ship from different locations, so your order may be split into shipping groups. Each group ships separately with its own tracking number and its own shipping rate. If your cart contains items from more than one group, you'll see a separate shipping charge for each group at checkout.

• Apparel & Footwear: $7 flat rate. Free on orders of $50 or more. Ships via USPS and generally arrives within 7–10 business days of processing.
• Beauty & Fragrance: $5 flat rate. Free on beauty and fragrance orders of $75 or more. Ships from our partner warehouse and generally arrives within 3–7 business days of processing.
• Partner Brands & Made-to-Order Items: Select partner-brand and made-to-order items ship directly from the brand. Rates are shown at checkout.

Free-shipping thresholds apply to each group's subtotal. For example, a $40 tee and a $30 fragrance are two shipping groups, so the tee ships for $7 and the fragrance ships for $5.

Processing

Orders ship on business days only, and we do our best to ship as soon as the next business day. During holidays or high-volume periods, processing may take longer. Pre-order items are charged at checkout and ship at a later date; details are on each product page.

Changes & Cancellations

We process orders as quickly as possible. If you need to change or cancel an order after submitting it, email service@shopnewrepublic.com and we'll do our best to help.

Tracking & Delivery Issues

Tracking status isn't always accurate. If your package shows as delivered but you haven't received it, check with your local post office or carrier facility, and check with neighbors and around your property, since packages often turn up this way. All items purchased from New Republic are made pursuant to a shipment contract, which means risk of loss and title pass to you when we deliver the items to the carrier.

Package Protection & Claims

If you purchased Route package protection at checkout, Route will help cover orders that are lost, stolen or damaged in transit. File a claim here: https://claims.route.com/

• Missing or stolen packages: claims must be filed within 30 days of the carrier's delivery date.
• Packages lost in transit: claims must be filed 7–30 days after the last tracking update (20–30 days for international orders).