ONCE YOUR ORDER IS PROCESSED AND IS ON ITS WAY, AN EMAIL WITH SHIPPING DETAILS WILL BE SENT TO YOU. IF YOU HAVE ANY QUESTIONS ON THE STATUS OF YOUR ORDER, YOU CAN CONTACT OUR CUSTOMER SERVICE TEAM BY EMAILING SERVICE@SHOPNEWREPUBLIC.COM. NOTE THAT OUR FULFILLMENT CENTER ONLY SHIPS ON BUSINESS DAYS, AND WE DO OUR BEST TO SHIP OUT ORDERS AS SOON AS THE NEXT BUSINESS DAY UNLESS THERE’S VERY HIGH VOLUME. ONCE PROCESSED, ORDERS PLACED WITH STANDARD SHIPPING (USPS SUREPOST) GENERALLY TAKE 7-10 BUSINESS DAYS TO ARRIVE TO THE CUSTOMER. PRE-ORDER ITEMS ARE CHARGED AT CHECKOUT AND ITEM(S) SHIPPED AT A LATER DATE. FURTHER DETAILS ON PRE-ORDER ITEMS WILL BE ON THE PRODUCT PAGES.
We do our best to process orders as fast as possible however, if you wish to change or cancel an order after you’ve submitted it, please contact our customer service team BY EMAILING SERVICE@SHOPNEWREPUBLIC.COM and we’ll do our best to find the best solution.
WE DO OUR BEST TO PROCESS ORDERS AS SOON AS THE NEXT BUSINESS DAY. HOWEVER DURING HOLIDAYS OR PROMOTIONAL PERIODS WHEN THERE’S HIGHER ORDER VOLUME, WE MAY EXPERIENCE DELAYS IN PROCESSING YOUR ORDER. ONCE PROCESSED, ORDERS PLACED WITH STANDARD SHIPPING (USPS SUREPOST) GENERALLY TAKE 7-10 BUSINESS DAYS TO ARRIVE TO THE CUSTOMER.
*Due to COVID-19 restrictions, please expect a delay in processing and shipping times.
We use various major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout and the carrier will be automatically selected based on the shipping address.
YES, CURRENTLY WE SHIP TO THE FOLLOWING COUNTRIES: AUSTRALIA, AUSTRIA, BELGIUM, CANADA, CZECH REPUBLIC, DENMARK, FINLAND, FRANCE, GERMANY, HONG KONG, IRELAND, ITALY, JAPAN, LUXEMBOURG, NETHERLANDS, NORWAY, POLAND, PORTUGAL, SPAIN, SOUTH KOREA, SWEDEN, SWITZERLAND, UNITED KINGDOM AND UNITED ARAB EMIRATES. IF YOU HAVE A QUESTION ABOUT A SPECIFIC COUNTRY, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY EMAILING SERVICE@SHOPNEWREPUBLIC.COM.
International orders can be subject to import duties and taxes, which are levied once your package reaches your country. Unfortunately, these duties vary from country to country, therefore we are unable to determine what the charges might be. For additional information, you may wish to contact your local customs office to get an idea of what these charges may be before placing your order. Please note, the transit time for international orders is typically 10-14 business days.
Stay tuned! We hear the overwhelming feedback and we are exploring opportunities to expand our reach!
SOMETIMES THE STATUS OF THE PACKAGE IS NOT ACCURATE SO WE WOULD RECOMMEND FOLLOWING UP WITH YOUR LOCAL POST OFFICE OR USPS FACILITY TO SEE IF THEY STILL HAVE YOUR PACKAGE. ALSO, PLEASE CHECK WITH YOUR NEIGHBORS AND THE PROPERTY AROUND YOUR HOUSE AS PACKAGES CAN OFTEN TURN UP THIS WAY. PLEASE NOTE ALL ITEMS PURCHASED FROM NEW REPUBLIC ARE MADE PURSUANT TO A SHIPMENT CONTRACT. THIS MEANS THAT THE RISK OF LOSS AND TITLE FOR SUCH ITEMS PASSES TO YOU UPON OUR DELIVERY TO THE CARRIER.
IF YOU PURCHASED ROUTE PACKAGE PROTECTION, ROUTE WILL HELP COVER YOU IN THE EVENT YOUR ORDERS GETS LOST, STOLEN OR DAMAGED WHILE IN TRANSIT. ROUTE PROTECT CAN BE ADDED DURING CHECKOUT.
FOR MISSING/STOLEN PACKAGES CLAIMS MUST BE FILED WITHIN 30 DAYS OF THE MARKED DELIVERY DATE BY THE SHIPPING CARRIER.
FOR PACKAGES LOST IN TRANSIT, CLAIMS MUST BE FILED BETWEEN 7-30 DAYS FROM THE LAST SHIPPING UPDATE. INTERNATIONAL ORDERS MUST BE FILED 20-30 DAYS FROM THE LAST SHIPPING UPDATE.
PURCHASED ROUTE PROTECT AND LOOKING TO FILE A SHIPPING ISSUE ONLINE? FILE HERE (HTTPS://CLAIMS.ROUTE.COM/)
Size & Fit
Our shoes generally fit true to size regardless of style. However, if you need help determining the right fit or have questions, please contact our customer service team by emailing firstname.lastname@example.org.
For all styles, we offer half sizes from size 7 to 12 and whole sizes from size 12 to 15. If the size you received doesn’t fit, please contact Customer Service to start a return/exchange. You can return/exchange them within 14 days of receipt of your order.
If we don’t have your style and/or size in stock, you can provide your email on the product page to be notified when it’s restocked. We do our best to replenish our inventory quickly. You can sign up on the product page to receive our email updates and be the first to know when we release new product or restock the style in the size you want.
You can also contact our customer service team by emailing email@example.com.
A pre-order is a purchase for an exclusive item that is not yet in stock. If you have any questions about products that are marked as pre-order items you can contact our customer service team by emailing SERVICE@SHOPNEWREPUBLIC.COM.
All pre-order items will be marked “pre-order” and will have an estimated ship date in the description on the product page.
The entirety of your order will be held until the pre-order item's ship date and all the items will ship together. If you would like the in-stock item(s) to ship first, please place the orders separately from the pre-order item(s).
The ship date is listed on the product page. If you order additional items along with your pre-order, your items will all ship together on the pre-order ship date. If you have any questions about the shipment of your order you can contact our customer service team by emailing SERVICE@SHOPNEWREPUBLIC.COM.
Purchasing expedited shipping controls the speed of shipping only, not the speed of production and fulfillment. If you choose expedited shipping for a pre-order, it will begin after the estimated ship date, in the order that it was received.
You will be charged at the time you place the pre-order.
Our products are made in the highest quality footwear factories in the People’s Republic of China. All styles are carefully handcrafted, using the best materials from established suppliers. At New Republic, our obsession is to deliver the best quality designs at accessible price points to our customers.
We’re moving in that direction. We believe that the future of shoe manufacturing is sustainable. We’re investing very heavily to ensure that we can offer a fully sustainable product through our practices and materials.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Returns & Exchanges
We accept returns and exchanges for up to 14 days after the item(s) has been received by the customer with a $9.00 restocking fee. Note that any item(s) marked as Final Sale are not eligible for returns, exchanges or store credit. Any item(s) eligible for return or exchange must be unworn, in the original packaging, with the dust bag. We recommend trying on shoes indoors on a clean surface. Any items that are clearly worn will not be accepted and a refund will not be issued. WE WILL THEN PROCESS A FULL REFUND EXCLUDING ANY DISCOUNTS, SHIPPING & ROUTE PACKAGE PROTECTION CHARGES. PLEASE ALLOW 5-10 BUSINESS DAYS FOR THE FUNDS TO BE CREDITED BACK TO THE ORIGINAL FORM OF PAYMENT. INCLUDE YOUR ORDER NUMBER, THE ITEM(S) YOU ARE RETURNING, AND THE REASON FOR THE RETURN. IF YOU ARE REQUESTING A SIZE EXCHANGE, PLEASE SPECIFY YOUR NEW SIZE.
HOLIDAY RETURN WINDOW: Unworn items with original tags attached, orders purchased from November 15, 2023 to December 25, 2023 are eligible for returns until January 15, 2024. Final sale items are not eligible for returns or exchanges.
TO START YOUR RETURN/EXCHANGE PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY EMAILING SERVICE@SHOPNEWREPUBLIC.COM. INCLUDE YOUR ORDER NUMBER, THE ITEM(S) YOU ARE RETURNING, AND THE REASON FOR THE RETURN. IF YOU ARE REQUESTING A SIZE EXCHANGE, PLEASE SPECIFY YOUR NEW SIZE.
Any item(s) marked as Final Sale are not eligible for returns, exchanges, or store credit.
TO START YOUR RETURN OR IF YOU HAVE ADDITIONAL QUESTIONS, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY EMAILING SERVICE@SHOPNEWREPUBLIC.COM.
Please reach out to us by emailing SERVICE@SHOPNEWREPUBLIC.COM.
INCLUDE YOUR ORDER NUMBER, THE ITEM(S) YOU ARE RETURNING, AND THE REASON FOR THE RETURN. IF YOU ARE REQUESTING A SIZE EXCHANGE, PLEASE SPECIFY YOUR NEW SIZE. NOTE THAT INTERNATIONAL CUSTOMERS ARE SOLELY RESPONSIBLE FOR SHIPPING THE ITEM(S) BACK TO US. PLEASE MAKE SURE TO KEEP A COPY OF THE TRACKING NUMBER FOR REFERENCE. ONCE WE RECEIVE THE ITEM(S) AND CONFIRM IT’S IN UNWORN AND ACCEPTABLE CONDITION, WE WILL SEND THE REQUESTED SIZE BACK TO YOU. IF THE MERCHANDISE IS WORN OR DAMAGED, YOU WILL BE CHARGED FOR THE FULL AMOUNT OF THE MERCHANDISE, AND THE ITEM(S) WILL BE SENT BACK TO YOU AT THE ADDRESS ON FILE AT THE CUSTOMER’S EXPENSE. IF THEY’RE NOT AVAILABLE, WE WILL THEN PROCESS A FULL REFUND EXCLUDING ANY DISCOUNTS, SHIPPING & ROUTE PACKAGE PROTECTION CHARGES. PLEASE ALLOW 5-10 BUSINESS DAYS FOR THE FUNDS TO BE CREDITED BACK TO THE ORIGINAL FORM OF PAYMENT.
Refunds will be credited to the original form of payment within 5-10 business days of receipt of the returned merchandise as long as we confirm it is in its original unworn condition. You should receive a refund notification by email as soon as it’s been processed. Refunds typically take 5-10 business days to be fully credited back after it is processed. If you have further questions regarding a return, please contact our customer service team.
Billing & Payment
Easy! Select your desired Gift Card amount, then add to cart. Check your inbox. You’ll receive a Gift Card email containing instructions on how to view or send the Gift Card to someone. To use, simply apply the Gift Card purchase code at checkout and enjoy.
Click the Schedule Gift Card button found in the Your Gift Card is Ready email. You'll be directed to a Schedule Form page where you can send the gift card to anyone. Fill in the recipient's information, select a delivery date and time and hit schedule. You'll receive a confirmation email once the Gift Card email has been delivered. The recipient can then view their Gift Card and start shopping.
Gift cards may be used toward any purchase. After an initial purchase, any gift card balance will remain active. All gift card sales are final.
Depending on your location, a state sales tax may be assessed at checkout. If you have any questions, please contact our customer service team.
ON INTERNATIONAL ORDERS, THE APC POSTAL LOGISTICS SHIPPING FEE ASSESSED AT CHECKOUT ONLY ENCOMPASSES SHIPPING COSTS. ORDERS CAN BE SUBJECT TO IMPORT DUTIES AND TAXES, WHICH ARE LEVIED ONCE YOUR PACKAGE REACHES YOUR COUNTRY. UNFORTUNATELY, THESE DUTIES VARY FROM COUNTRY TO COUNTRY, THEREFORE WE ARE UNABLE TO DETERMINE WHAT THE CHARGES MIGHT BE. FOR ADDITIONAL INFORMATION, YOU MAY WISH TO CONTACT YOUR LOCAL CUSTOMS OFFICE TO GET AN IDEA OF WHAT THESE CHARGES MAY BE BEFORE PLACING YOUR ORDER.
We often hear from customers that discount sites are looking to bait-and-switch customers with inauthentic discount codes. We don’t believe in discounts because we work hard every day to make premium-quality shoes so we can deliver on our highest standards of quality and craftsmanship.
PLEASE NOTE THAT ANY FREE SHIPPING CODE DOES NOT APPLY TO INTERNATIONAL ORDERS.
We accept most credit cards, PayPal, and Apple Pay.
We’ve partnered with Klarna so you can buy what you want, when you want. Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments. The installments are automatically deducted from your card and the first payment is taken when your order ships. The three remaining payments will be deducted every 14 days from your first payment. Enjoy the flexibility to get what you want and pay over time.
*A minimum purchase of $35 is required. See payment terms. A higher initial payment may be required for some consumers.
Customer Data Request
To initiate a customer data request, please reach out to us at firstname.lastname@example.org, and we will promptly address your request. Please ensure that your email includes the following information: Request Type (Access My Information, Delete My Information, or Do Not Sell My Information), your first and last name, email address, state, and the details of your request. We'll get back to you as swiftly as possible.
Made-to-order means that the product is made once the order is placed, meaning that only as many products are made as there are orders placed.
If the item is labeled made to order, the item is final sale at the time of purchase. Please reach out directly if you have a sizing question before you place your order. YOU CAN CONTACT OUR CUSTOMER SERVICE TEAM BY EMAILING SERVICE@SHOPNEWREPUBLIC.COM.